Privacy Policy
Last updated: Today
This policy describes how Matilda Mae collects, holds, uses and discloses personal information when you visit or buy from matildamae.com, contact us or otherwise interact with our store.
Personal information we may collect
● Name, email address and phone number
● Billing and shipping address
● Order, return and customer service details
● Payment confirmation and transaction information, but not full card details
● Device, browser, IP address and approximate location information
● Website activity, including pages viewed and products added to cart
● Marketing preferences and communications with us
How information is collected
We collect information directly from you when you place an order, create an account, contact us, join our email list or use our website. We may also receive information from Shopify, payment providers, shipping carriers, suppliers, advertising partners and analytics providers.
How we use personal information
● Process, fulfil and deliver orders
● Send order confirmations and delivery updates
● Provide customer service and manage returns, refunds and exchanges
● Process payments and help prevent fraud or misuse
● Operate, secure and improve our website
● Measure website performance and understand customer activity
● Send marketing messages when permitted and manage your preferences
● Meet legal, tax, accounting and record keeping obligations
Shopify and payment providers
Our store is hosted on Shopify. Shopify and the payment option you choose process information needed to provide the ecommerce platform and complete your transaction. Payment options may include credit card, Apple Pay, Google Pay and Shop Pay.
Matilda Mae does not store full credit card details. Payment information is handled by the relevant secure payment provider.
Sharing personal information
We may disclose information to service providers where reasonably needed to operate the store, including Shopify, payment processors, fraud prevention providers, suppliers, fulfilment partners, carriers, customer support services, email platforms, analytics providers, advertising providers, professional advisers and authorities where required by law.
Overseas disclosures
Some suppliers and service providers are located outside Australia. When a supplier in China fulfils an order, we may disclose the customer's name, delivery address, contact details and order details to that supplier. Other technology and payment providers may process information in the countries where they operate. Contact us if you would like current information about likely overseas disclosures relevant to your order.
Marketing
If you subscribe, we may send information about new arrivals, offers, sale events and store news. You can unsubscribe through the link in any marketing email or by contacting us. Service messages about an order are not marketing messages.
Cookies and similar technologies
We and our service providers may use cookies and similar technologies to operate checkout, remember preferences, analyse website use, improve performance and support advertising where applicable. More information is available in our Cookie Policy.
Data security and retention
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. No online system is completely secure.
We keep personal information only for as long as reasonably needed for the purposes described in this policy, including order management, legal obligations, dispute resolution, fraud prevention and business records. Information is deleted or de-identified when it is no longer required, where reasonably practicable and permitted by law.
Access and correction
You may ask for access to personal information we hold about you or request a correction. Email us with enough information to identify the relevant records. We may need to verify your identity before responding.
Privacy complaints
If you believe we have mishandled your personal information, email us with details of the concern. We will review the complaint and aim to respond within a reasonable time. If the Privacy Act applies and you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner.
Children
Our store is intended for customers who can lawfully enter into a purchase. We do not knowingly seek to collect personal information from children without appropriate permission.
Third party links
Our website may link to third party websites. Their privacy practices are governed by their own policies, and we are not responsible for their content or privacy handling.
Changes to this policy
We may update this policy to reflect changes in our practices, technology or legal obligations. The current version will be posted on our website with its updated date.
Store: Matilda Mae
Email: info@matildamae.com
Website: matildamae.com