Terms of Service
Last updated: Today
These Terms of Service apply when you use matildamae.com or purchase from Matilda Mae. By accessing the website or placing an order, you agree to these terms.
Online store terms
By using this website, you confirm that you are at least the age of majority where you live, or that you have permission from a parent or guardian. You must not use the store for an unlawful or unauthorised purpose.
Product information
We try to display descriptions, colours, sizes, images and other product details accurately. Colours and appearance may vary slightly because of screen settings, device displays and lighting.
We may update product information and availability. Nothing in this section limits rights relating to goods that are faulty, unsafe, incorrect or materially different from their description.
Prices and currency
Prices are shown in the currency displayed on the website. Unless clearly stated otherwise, Australian customers should expect prices at checkout to be shown in Australian dollars. Prices, promotions and availability may change before an order is accepted.
We may correct genuine pricing, listing or availability errors. If an accepted order is affected, we will contact you and provide an appropriate option, which may include cancelling the affected item and issuing a refund.
Orders
You agree to provide current, complete and accurate order, billing and delivery information. An order confirmation acknowledges receipt of the order. We may still need to verify payment, stock, pricing, delivery details or suspected fraud before accepting or fulfilling it.
Refusal or cancellation
We may refuse, limit or cancel an order for a legitimate reason, including payment failure, suspected fraud, product unavailability, an obvious listing error, an undeliverable address or unusual order activity. If we cancel after payment, we will refund the affected amount to the original payment method.
Shipping
Processing and delivery times are estimates. Some products may be shipped directly from suppliers outside Australia. Please read the Shipping Policy for carrier, tracking and delivery information.
Returns, refunds and consumer guarantees
Returns and refunds are handled under our Returns and Refund Policy. Our goods come with consumer guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms limits a right or remedy that cannot lawfully be limited.
Payments
We accept payment methods displayed at checkout, which may include credit card, Apple Pay, Google Pay and Shop Pay. By submitting payment details, you confirm that you are authorised to use that payment method.
Accounts
If you create an account, you are responsible for keeping the login details secure and for notifying us promptly if you suspect unauthorised access.
Promotions
Discounts, sales and promotional offers may have additional conditions shown at the time of the offer. We may correct genuine errors in a promotion, but we will not remove rights that apply under law.
Website content and intellectual property
Text, graphics, logos, product descriptions, layout and other website content belong to Matilda Mae or the relevant content owner. You may not reproduce, distribute or commercially use protected content without permission, except where the law allows it.
Prohibited use
● Using the website for an unlawful purpose
● Infringing intellectual property or privacy rights
● Introducing malicious code or attempting unauthorised access
● Interfering with website security, performance or another customer's use
● Submitting false, deceptive or misleading information
● Collecting another person's information without lawful authority
Third party services and links
Our website may use or link to third party services. Those services may have separate terms and policies. We are not responsible for third party content or conduct, except where the law makes us responsible.
Liability
To the maximum extent permitted by law, we are not liable for indirect or consequential loss that was not reasonably foreseeable. This clause does not exclude, restrict or modify liability, consumer guarantees or remedies that cannot lawfully be excluded, restricted or modified.
Changes to these terms
We may update these terms from time to time. The current version will be posted on the website with its updated date. Changes do not remove rights that already apply to an accepted order.
Governing law
These terms are governed by the laws that apply in Australia, subject to any mandatory law that applies to you.
Questions about these terms: info@matildamae.com